Delivery, pickup and returns for ready-to-wear orders placed with Moda Bertha.
Delivery and pickup
Delivery is at the customer’s expense. In Ghana, shipping costs GH₵70 within Greater Accra and GH₵170 elsewhere. The applicable charge is shown at checkout. You can also collect your order free of charge from our atelier at 38, 10th Street, Achimota Petroleum, Accra. We’ll let you know when it’s ready.
International shipping is paid separately. For a quote before ordering, send us your destination by email or WhatsApp. If you order online first, we’ll contact you with the shipping fee and estimated timing. We dispatch only after you agree to the quote and pay the shipping charge. You are responsible for any import duties, taxes or customs fees charged at your destination.
Check your delivery address before submitting your order and contact us promptly if it needs correcting. Courier and customs delays can affect delivery estimates. If your parcel is delayed or arrives damaged, contact us with your order number. For damage, please keep the parcel and packaging and share photos if you can so we can follow up with the carrier.
Requesting a return
For a change of mind or fit, contact us by email or WhatsApp within five days of receiving your order. Include your order number and tell us which piece you’d like to exchange. Once we approve the request, send the item back within 10 business days using the instructions we provide. You are responsible for the cost of return delivery.
Pieces must come back clean, unworn, unwashed and unaltered, with the tags attached and the original packaging included. We inspect each return before accepting it and may decline items that do not meet these conditions. Please check the Size Guide before ordering. A fit issue with the size you selected does not on its own qualify as a defect.
Exchanges and store credit
Approved change-of-mind or fit returns are handled as exchanges, subject to stock. If your replacement costs less, we issue store credit for the difference. If it costs more, the difference is payable before dispatch. Sale items are excluded from voluntary exchanges and store credit.
You also pay for delivery of the replacement on a voluntary exchange. We do not reimburse customs duties or import charges on these exchanges.
Faulty or incorrect pieces
If you believe your piece arrived faulty, damaged or different from what you ordered, contact us promptly by email or WhatsApp. Include your order number, a description of the issue and clear photos if available. For damage in transit, please keep the packaging so we can follow up with the courier. Contact us before sending the piece back so we can provide return instructions.
We review each claim and may inspect the piece before confirming the appropriate remedy. Damage caused after delivery by wear, alterations or improper care is outside this policy. Any refund or reimbursement of shipping or duties is assessed based on the circumstances and applicable law. Your statutory rights continue to apply.