How Moda Bertha handles personal information when you browse or shop for ready-to-wear or book a bridal consultation.
What we collect and why
When you create an account or place an order, we use the name, contact information, billing and delivery details, and order information you provide. We use these details to manage accounts, fulfil purchases, send invoices and service messages, respond to enquiries and keep business records. We also use technical information such as IP addresses and request logs to operate and protect the shop.
Sharing your birthday is optional. We collect the day and month and use them with your first name and email address to send a birthday message and a ready-to-wear offer if you opt in. Creating an account does not sign you up for promotional emails. You can stop birthday emails in Details & password or by contacting us.
Bridal consultations
When you book a bridal consultation, we use your contact details, consultation choice and any event details, design preferences, notes or reference photos you share to manage your booking and prepare for your appointment. Reference photos are stored privately. We remove them after 30 days if the booking remains unpaid. For paid bookings, we keep them with your booking for as long as needed to provide the service and meet our record-keeping obligations.
After payment, WhatsApp opens a draft with your booking details and a private link to your invoice and any reference photos. You choose whether to send the message. WhatsApp handles the draft and message under its own privacy policy.
Who receives information
Paystack processes payments for shop orders and bridal consultations. Moda Bertha keeps the transaction reference, amount and status and does not store full card numbers or security codes. Hostinger hosts the website, Google Workspace delivers order and booking emails, and couriers receive the contact and address details they need to deliver orders. Some providers may process information outside Ghana. We may also disclose information when legally required or when needed to investigate suspected fraud or resolve a dispute.
Cookies
The shop uses essential cookies to keep you signed in, remember your bag and complete checkout. You can manage these cookies in your browser, though blocking them may stop these features from working.
Retention and your choices
We keep personal information for as long as needed for the purposes above. Some order records must be kept after an account is closed for accounting, legal or dispute resolution purposes. To request access to your information, ask us to correct or delete it, or object to its use where applicable, email info@modabertha.com. We may verify your identity before responding. Moda Bertha is based at 38, 10th Street, Achimota Petroleum, Accra, Ghana.